Privacy Policy
East Africa General Merchants
Effective Date: AUG/2026
1. Introduction
East Africa General Merchants (“we,” “our,” or “the Company”) respects your privacy and is committed to protecting the personal information of our customers, suppliers, business partners, employees, visitors, and other individuals who interact with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our business activities as a minerals trading company operating in East Africa and supplying minerals to international buyers.
By engaging with East Africa General Merchants, visiting our offices, using our website, communicating with us, or entering into business relationships with us, you acknowledge and agree to the practices described in this Privacy Policy.
2. About East Africa General Merchants
East Africa General Merchants is engaged in the sourcing, trading, and supply of minerals from East Africa to approved local and international buyers.
Our operations involve working with miners, suppliers, logistics providers, laboratories, regulators, financial institutions, customers, and other business partners. We are committed to conducting our business responsibly, ethically, and in accordance with applicable laws and international standards.
3. Information We Collect
We may collect and process the following categories of personal information:
a) Supplier and Business Partner Information
This may include:
- Full names
- Identification and registration details
- Contact information
- Business licenses and permits
- Tax identification information
- Banking and payment details
- Company ownership information
- Due diligence and compliance documentation
b) Customer and Buyer Information
This may include:
- Names and contact details of representatives
- Company information
- Contract details
- Transaction records
- Payment information
- Shipping and delivery information
- Communications and correspondence
c) Compliance and Verification Information
To meet legal, regulatory, and responsible sourcing requirements, we may collect:
- Identity verification documents
- Beneficial ownership information
- Sanctions and compliance screening information
- Source-of-mineral documentation
- Certifications and audit records
d) Website and Communication Information
If you contact us through our website, email, phone, or other channels, we may collect:
- Name
- Email address
- Phone number
- Messages and inquiries
- Technical information relating to website use
4. How We Use Your Information
We may use personal information for the following purposes:
- Establishing and managing business relationships
- Purchasing and supplying minerals
- Processing contracts and transactions
- Communicating with suppliers, buyers, and partners
- Conducting due diligence and responsible sourcing checks
- Complying with legal and regulatory obligations
- Preventing fraud, money laundering, and unlawful activities
- Managing logistics, shipments, and documentation
- Improving our services and operations
- Maintaining business records
5. Responsible Mineral Sourcing and Compliance
As a minerals trading company, East Africa General Merchants is committed to responsible sourcing practices.
We may process personal information to:
- Verify the legitimacy of mineral supply chains
- Confirm supplier identities and ownership structures
- Support traceability requirements
- Meet customer, regulatory, and international compliance obligations
- Conduct audits and assessments
We may share relevant information with authorized auditors, regulators, compliance service providers, and business partners where required for these purposes.
6. Sharing of Personal Information
We do not sell personal information.
We may share information with trusted third parties where necessary, including:
- International buyers and customers
- Suppliers and mining partners
- Government authorities and regulators
- Banks and financial institutions
- Logistics and shipping providers
- Laboratories and certification bodies
- Professional advisers, auditors, and compliance providers
All sharing is conducted in accordance with applicable laws and appropriate confidentiality obligations.
7. International Transfers of Information
Because we supply global buyers, some personal information may be transferred and processed outside East Africa.
Where international transfers occur, we take reasonable steps to ensure that information receives appropriate protection and is handled in accordance with applicable privacy and data protection requirements.
8. Data Security
We implement reasonable technical and organizational measures designed to protect personal information from:
- Unauthorized access
- Loss or misuse
- Alteration
- Disclosure
- Destruction
These measures may include access controls, confidentiality obligations, secure storage practices, and internal procedures.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as necessary for:
- Business purposes
- Contractual obligations
- Legal and regulatory requirements
- Compliance and audit purposes
- Resolution of disputes
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
10. Your Rights
Depending on applicable laws, you may have rights regarding your personal information, including:
- Requesting access to your personal information
- Requesting correction of inaccurate information
- Requesting deletion where legally permitted
- Objecting to certain processing activities
- Requesting restrictions on processing
- Withdrawing consent where processing is based on consent
Requests should be submitted using the contact details provided below.
11. Cookies and Website Tracking
If our website uses cookies or similar technologies, we may collect information to improve website functionality, security, and user experience.
You may adjust your browser settings to control cookie preferences.
12. Third-Party Websites
Our communications or website may contain links to third-party websites. East Africa General Merchants is not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of third-party websites before providing personal information.
13. Children’s Privacy
Our services are intended for businesses and individuals involved in commercial transactions. We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or business practices.
The updated version will be published with a revised effective date.
15. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
East Africa General Merchants
Address: [Insert Company Address]
Email: [Insert Email Address]
Telephone: [Insert Phone Number]
Data Protection Contact: [Insert Contact Person]
East Africa General Merchants
Responsible Trading. Trusted Supply. Global Partnerships